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TeleManagement Search
The Executive Recruiters for Call Center, Telesales and
Customer Service Professionals from Coast to Coast . . . Since 1985 

A Candid letter from the President of TeleManagement Search

What The Resume of Every Professional Call Center Manager Should tell

Discuss Salary When Asked

A Sample Resume Format

Checklist for A Professional Call Center Resume

Discuss Salary When Asked

Somehow or other, the harrowing advice has made the rounds that you should not discuss salary until well into the interview process.

There are two facets to this problem:

• When you are going "blind" into an interview.

• When you are introduced to the company by a recruiter.

In either case you must accept the fact that you are seldom, if ever, functioning in a vacuum. You will have competition facing you, and the higher the compensation required, the greater the competition.

During the interview, no matter what the level of the position, your experience will be evaluated in terms of the compensation you require. (If you have interviewed to hire an employee, you know how important it is to know what it will cost you to hire "A", instead of "B" or "C" in light of their experience.

When going in without any idea as to the company's established salary range for the position, think of it in this way; one you may not be accustomed to: Considering the requirements, and how this position will enhance my career, what salary do I require? Does it really matter what the range is?

Let's say you would be happy to get the job, with all the opportunities it presents for your career, at $100,000. Do you care if the range is $100,000 to $135,000. Would you require more money because the range is higher? Perhaps, but now you are putting yourself, assuredly, against heavier hitters. Perhaps the company might have been influenced enough by your potential to offer you $100,000, but you are now asking the salary of a more seasoned professional.  Who do you think will get the nod at the higher asking price?

Also keep in mind, few companies will admit that your salary is out of the question for your experience. The interviewer usually will jot it down, smile approvingly and shortly afterward terminate the interview. And you will never hear from them again, leaving you wondering why.

On the other had, if you meet the employer through a recruiter, the range has been discussed with you, and if your desire fits in the range, you are ahead.

Many, many opportunities have been lost because people exploring their options have positioned themselves out of the range when they would have been happy, very happy, requesting and receiving a lower salary.

© Telemanagement Search, 2005. All Rights Reserved.